Customer Service Representative

• Managing and resolving manual bookings (FIT/GIT), addressing booking-related inquiries promptly and in accordance with company policies.
• Coordinating with and maintaining communication with suppliers (merchants, tour guides, drivers, hotels, etc.) to ensure seamless operation of arrangements.
• Facilitating payment collection from clients and ensuring timely payments to suppliers.
• Acting as a mediator between clients and suppliers, adeptly handling any issues that may arise during travel.
• Providing administrative support, such as answering phones and making courtesy calls.
• Addressing and resolving client complaints effectively.
• Recording, updating, and maintaining accurate records of all interactions, transactions, comments, and complaints within the company's system.
• Staying abreast of company procedures and processes to ensure compliance.
• Cultivating a positive, empathetic, and professional demeanor when interacting with customers and merchants.
• Sharing merchant feedback with relevant departments to drive continuous improvements.

Requirements:

• Minimum SPM/'O' Levels qualification, preferably with a Diploma or higher
• Fresh graduates are welcome to apply
• Proficiency in both English and Mandarin, both written and verbal
• Previous customer service experience is advantageous
• Possess a problem-solving mindset to proactively address booking-related issues
• Strong written and verbal communication skills for effective interaction with internal and external stakeholders
• Ability to collaborate effectively in a team environment
• Attention to detail to ensure accuracy and thorough completion of tasks
• Able to maintain a positive attitude while handling routine tasks and consistently delivering high performance over time
• Willing to work on Shifts in future.
• 5-days work.