Associate Director, Data Product Innovation | TNG

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do?

• Develop and implement a data product innovation strategy that aligns with business goals and customer needs to generate new revenue for the business.
• Identify and research to assess new data product innovation opportunities, whether in terms of trends and market positions, consumers, competitors, stakeholders, or third parties.
• To oversee all end-to-end data product development and innovation lifecycle. This includes end-to-end product conceptualization, design, POC, go-live and post-launch fixes.
• Define data product requirements and work closely with BDI, marketing and internal stakeholders to develop and launch following the product innovation lifecycle.
• Track data product performance and gather user and customer feedback to make data-driven decisions for future improvements.
• Work closely with internal teams such as business development & partnerships, marketing, sales, customer care and operations to ensure successful partnership integration and customer management.
• Work with relevant internal stakeholders to ensure excellent delivery of proposed services or solutions to customers.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Communicate the data product vision and strategy to stakeholders and ensure alignment across the organization.

Who should join us?

• Minimum 8 years of work experience in product management, including understanding the customer, requirement analysis, product design and offering development, pricing, competitive analysis, etc.
• Experience in data analytics or business intelligence is a plus but not mandatory.
• Ability to analyze market data and user feedback to make informed decisions.
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Strong verbal and written communication skills to articulate product vision and requirements.
• Understanding of data analytics, software development and user channel platforms.
• Ability to identify issues and develop effective solutions focusing on continuous improvement.
• Capability to work with cross-functional teams and to ensure end-to-end delivery of initiatives.

Our Perks & Benefits:

• Hybrid, Flexi hours and home workplace subsidy.
• e-Wallet meal allowance.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependents coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and caliber. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [email protected]

Note: Only shortlisted candidates will be contacted.