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Responsibilities
- Hardware Support - Installations, Move, Add, Change
- Decommission of IT equipment (networks, servers, networks, storage, backup devices)
- Media management - HDD/SSD Destruction and Disposals
- Connect and disconnect patch cables to equipment in DC
- Server Hardware break fix support - Installation of parts, reseat module, SFP module replacement including HDD / Memory / Mainboard, etc.
- Regular physical / visual inspection equipment and data center operations facilities • Provide onsite support during scheduled maintenance / change events • Troubleshooting of issues for IT and network related equipment
- Inventory management of RMA, cold spares, equipment and tools
- Vendor Management - Coordination, Vendor Escort / Supervision
- DC Access Request Management
- POP Site operations support and standby
- Provide regular reporting on progress as required (move, change, support request and change) and develop continuously improvement capabilities
- Provide after business hours support based on on-call schedule and shift work when required
- Any other duties as assigned
Requirements
- Minimum of 1 years’ experience working in the Data Centre operations space • Good understanding and knowledge in data structured cabling and patching • Experienced in hardware support, break fix and troubleshooting.
- Ability to respond to issues and provide timely updates, and escalation and Experience working in a large-scale critical environment is a plus
- Fresh graduates with adequate knowledge are welcomed to try
Advantageous Skills & Knowledge
- Rack, space, power and cooling allocations for new install or relocation requests • Capacity management (space, power, cooling, patch panel port availability) • Incident / Change Management Process
- Understanding of DC Space, Power, Cooling Management
- Certifications eg. CDCP, ITIL, Server+, Linux+, Network+, A+, CCNA
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