Data Analytics and Reporting Leader
Salary undisclosed
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Job Responsibility
Lead And Manage a Team Of Reporting Analysts
Remuneration package:
Lead And Manage a Team Of Reporting Analysts
- Oversee the daily activities of a team of reporting analysts, ensuring alignment with organizational objectives.
- Provide mentorship, training, and guidance to team members to enhance their skills and career growth.
- Collect, analyze and interpret large sets of call centre data, including key performance indicators (KPIs), customer satisfaction scores, and operational metrics.
- Develop and maintain dashboards, reports, and analytical tools to monitor call centre performance.
- Identify key trends, patterns, and areas of improvement within the data, providing actionable insights to management.
- Collaborate with management to identify areas for process improvement
- Provide data-driven recommendations to support strategic goals and improve customer experience.
- Present findings, recommendations, and progress updates to senior management and other key stakeholders.
- Work closely with operational teams, management, and other departments to understand reporting requirements and deliver actionable insights.
- Utilize advanced data analysis tools and techniques (such as SQL, Excel, Tableau, or Power BI) to create sophisticated reports and visualizations.
- Ensure data integrity and accuracy in all reporting activities.
- Identify and implement process improvements to enhance reporting efficiency, accuracy, and effectiveness.
- Ensure adherence to best practices in data management and reporting protocols.
- Ensure that all data analysis and reporting activities comply with regulatory standards and company policies.
- Identify potential risks related to business operations and provide recommendations for mitigation.
- Minimum 3-5 years of experience in reporting and data analysis, with at least 2 years in a leadership role within a call centre or customer service environment.
- University education or diploma preferably in related field.
- Proven experience in leading teams, managing projects, and driving process improvement initiatives.
- Strong analytical and problem-solving skills with the ability to interpret complex data and provide clear, actionable insights.
- Proficiency in data analysis tools such as SQL, Power Business Intelligence, Tableau, or similar platforms.
- Advanced Excel skills and experience with statistical analysis software.
- Excellent communication and presentation skills, with the ability to convey complex information to non-technical stakeholders.
- Strategic thinking and planning abilities, with demonstrated experience managing multiple projects simultaneously and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office Suite, particularly PowerPoint & Excel.
Remuneration package:
- Basic: RM4,500 â RM5,000
- KPI allowance: RM500
- Note: Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process.
- EPF, SOCSO and EIS covered
- Annual salary increment & performance bonus
- Medical & hospitalization covered
- External training will be provided and potential career progression opportunities
- 9:00 AM â 6:00 PM
- Monday â Friday
- Note: Working hours are subject to change based on business and operational requirements.
- Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
- Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)
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