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Job Responsibility
Data Collection And Reporting
Remuneration package:
Data Collection And Reporting
- Gather and analyze data within the call center operations.
- Prepare and maintain regular reports on key performance indicators (KPIs) such as call volume, average handle time, service level, agent performance, and customer satisfaction metrics.
- Analyze trends and patterns in call center data to provide insights and actionable recommendations for performance improvement.
- Conduct root cause analysis to identify areas for optimization and efficiency.
- Work closely with management and operational teams to understand reporting needs and deliver insightful reports.
- Support team leaders and other stakeholders by providing data-driven insights to enhance decision-making.
- Identify opportunities for enhancing data collection and reporting processes.
- Assist in implementing best practices for data reporting and visualization.
- Utilize data analysis tools and software (such as Excel, SQL, Tableau, or Power BI) to create informative reports and dashboards.
- Ensure the accuracy and integrity of data used in reporting.
- Previous experience in data analysis or reporting, ideally in a call center or customer service environment.
- University education or diploma preferably in related field.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Proficiency in data analysis and visualization tools.
- Excellent communication and presentation skills, with the ability to convey complex data in a clear and concise manner.
- Self-motivated and able to work independently as well as part of a team.
- Adaptable to changing business needs and priorities.
- Eager to learn and implement new reporting technologies and methodologies.
- Proficiency in Microsoft Office Suite, particularly PowerPoint & Excel.
Remuneration package:
- Basic: RM3,500 â RM4,000
- Attendance allowance: RM100
- KPI incentive: RM500
- Note: Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process
- Annual salary increment & performance bonus
- Medical & hospitalization benefits
- EPF, SOCSO and EIS covered
- External training will be provided and potential career progression opportunities
- 9:00 AM â 6:00 PM
- Monday â Friday
- Note: Working hours are subject to change based on business and operational requirements.
- Menara Tokio Marine Life, No. 189, Jalan Tun Razak, 50400 Kuala Lumpur
- Nearby Ampang Park LRT and MRT station (within 5-minute walking distance)
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