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Operation Support (BUS-HQ Department) Business Unit
Woodlands Transport Group Location: Malaysia (Work from home)
Salary Range: RM2,300 – RM2,800 monthly
Job Responsibilities :
• Update and properly maintain database in Control Management System (CMS)
• Enter and update the schedule for the following day of the week in the CMS on a daily basis.
• Monitor trips and ensure timely arrival with live vehicle tracking. Call driver to verify location, ETA, and send notifications via CMS to inform passengers of updates.
• Liaise with operations executives to coordinate driver schedules and collaborate with the Group IT department to resolve issues and enhance the CMS
. • Liaise with drivers to provide traffic updates to customers through a WhatsApp group chat or CMS notification.
• Create and manage customer PIN requests in CMS, and provide response. Submit weekly/monthly client reports.
• Any other duties as assigned. You may be assigned additional tasks beyond your regular duties.
Education/Experience
• Min SPM (equivalent to Singapore ‘O’ level)
• At least 2 years of working experience
• Familiar with Microsoft Offices (Words, Excel, PowerPoint)
• Fluent in Written and Spoken English and Mandarin
• Ability to multi-tasking and good team player
• Self-motivated and able to work very independently
Working Conditions
5-day week Days: Monday to Sunday
AM Shift 1: 0500 – 1400 = 9 hours
PM Shift 2: 1400 – 2300 = 9 hours Meal/refreshment breaks: 1 hour