Call Center Specialist

Job Description

• Answering phones from customers professionally and responding to customer inquiries and complaints
• Reply customer emails and WhatsApp’s’ chat
• Handling and resolving customer complaints regarding product sales to customer service problems
• Providing customers with the organisations’ service and product information
• Identifying, escalating priority issues, and reporting to the high-level management
• Routing inbound calls to the appropriate resources
• Following up complicated customer calls where required
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• Other duties as assigned

Job Requirements

• Minimum 1 year job experience, no experience candidates are welcome to apply too.
• Able to communicate in English with customer.
• Excellent communication skills, including verbal with proper grammar.
• Good computer skills
• Good Multi-tasking skills
• Work Location: Ipoh, Perak