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Customer Success Specialist (Multi Currency)

Salary undisclosed

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Job Responsibility

  • Support customers with online orders and provide timely assistance via phone and email.
  • Process payments and handle confidential data, ensuring security and accuracy.
  • Mitigate risks to the clientâs brand and customer loyalty by resolving issues proactively.
  • Identify and escalate priority issues, and work with team members to improve customer support processes.
  • Maintain high service quality and meet performance indicators by adhering to company policies and participating in ongoing training.2222222

Job Requirements

  • Education: Bachelorâs Degree or Diploma in any discipline, with B2 level English proficiency.
  • Experience: Minimum 6 months in customer support; fresh graduates with relevant degrees (e.g., English with Communication, Mass Communication) are welcome.
  • Skills: Strong customer service orientation, active listening, and problem-solving skills.
  • Technical Skills: Typing speed of 40 wpm with 90% accuracy; proficient in Microsoft Windows and Office.
  • Interpersonal Skills: Positive attitude, ability to handle feedback, and emotional intelligence for managing customer interactions effectively.

Job Benefits

  • Leave: Annual and sick leave available.
  • Professional Development: Training opportunities provided.
  • Career Growth: Clear paths for advancement.
  • Employee Engagement: Join in various staff activities.