Customer Success Specialist (Multi Currency)
Salary undisclosed
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Job Responsibility
- Support customers with online orders and provide timely assistance via phone and email.
- Process payments and handle confidential data, ensuring security and accuracy.
- Mitigate risks to the clientâs brand and customer loyalty by resolving issues proactively.
- Identify and escalate priority issues, and work with team members to improve customer support processes.
- Maintain high service quality and meet performance indicators by adhering to company policies and participating in ongoing training.2222222
- Education: Bachelorâs Degree or Diploma in any discipline, with B2 level English proficiency.
- Experience: Minimum 6 months in customer support; fresh graduates with relevant degrees (e.g., English with Communication, Mass Communication) are welcome.
- Skills: Strong customer service orientation, active listening, and problem-solving skills.
- Technical Skills: Typing speed of 40 wpm with 90% accuracy; proficient in Microsoft Windows and Office.
- Interpersonal Skills: Positive attitude, ability to handle feedback, and emotional intelligence for managing customer interactions effectively.
- Leave: Annual and sick leave available.
- Professional Development: Training opportunities provided.
- Career Growth: Clear paths for advancement.
- Employee Engagement: Join in various staff activities.
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