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ADB SAFEGATE is a company that provides integrated solutions to airports, airlines, and ANSPs.
We are proud to be leading the way with innovative and smart Airside 4.0 solutions that turn airports into smart airports, with the ultimate goal of enhancing the passenger experience. Solutions include airfield lighting, power and control systems, airport and tower software, docking automation, apron management, and aftermarket services.
With over 1,400 employees and over 2,500 airports in over 175 countries, from the busiest and largest to the fastest-growing airports, ADB SAFEGATE is dedicated to making air travel safe, efficient, and environmentally friendly.
To learn more about ADB SAFEGATE and our innovative Airside 4.0 solutions, please visit our website at adbsafegate.com. We are ADB SAFEGATE. Our purpose is to lead the world in smart solutions to handle more aircraft and passengers safely, sustainably, and efficiently at airports around the globe.
Position
Job Title: Quality Manager - MEA & APAC
Location: Kuala Lumpur, Malaysia
The opportunity
As Quality Manager, you will own, manage and be the single point of Quality Assurance (QA) contact for our MEA, Asia, ANZ and China Business Regions. You will be responsible for implementing and monitoring quality systems, procedures, and standards. Further, you will provide guidance for in root cause analysis of complaints and be the Quality face towards our customers with defined KPIs and set targets.
You will make an impact by….
Customer complaint handling, escalation, and moderation
We value you and your contribution in the business. Recognizing and rewarding the impact you make is important to us.
https://adbsafegate.com/about/career/
We are proud to be leading the way with innovative and smart Airside 4.0 solutions that turn airports into smart airports, with the ultimate goal of enhancing the passenger experience. Solutions include airfield lighting, power and control systems, airport and tower software, docking automation, apron management, and aftermarket services.
With over 1,400 employees and over 2,500 airports in over 175 countries, from the busiest and largest to the fastest-growing airports, ADB SAFEGATE is dedicated to making air travel safe, efficient, and environmentally friendly.
To learn more about ADB SAFEGATE and our innovative Airside 4.0 solutions, please visit our website at adbsafegate.com. We are ADB SAFEGATE. Our purpose is to lead the world in smart solutions to handle more aircraft and passengers safely, sustainably, and efficiently at airports around the globe.
Position
Job Title: Quality Manager - MEA & APAC
Location: Kuala Lumpur, Malaysia
The opportunity
As Quality Manager, you will own, manage and be the single point of Quality Assurance (QA) contact for our MEA, Asia, ANZ and China Business Regions. You will be responsible for implementing and monitoring quality systems, procedures, and standards. Further, you will provide guidance for in root cause analysis of complaints and be the Quality face towards our customers with defined KPIs and set targets.
You will make an impact by….
Customer complaint handling, escalation, and moderation
- Active owner, driver & support of root cause analysis of complaints and non-conformances for customers in the MEA, Asia, ANZ, and China regions.
- Lead 8D resolution and act as 8D process owner to coach & challenge stakeholders, both on content as on structure, to ensure 8D resolution to customer satisfaction.
- Support Sales Region in coordinating, guiding, and handling customer claims, to track resolution and establish a system to record the activities.
- Establish regular claim reviews with each regional customer service representative (CSR) to identify repetitive issues, escalation needs and drive resolution.
- Drive corrective and preventive actions via timely communication with Product Management and Engineering Change process.
- Backup to facilitate global 8D-cockpit, incl. moderation, agenda and documentation.
- Has the overview of all major quality cases reported by (internal) customers.
- Ensures that all major issues are addressed in correct manner (8D-method, reporting, ownership, team set-up,…), either on global or on local level and that management is kept informed of critical issues, as required.
- Liaises with all departments to get things going & resolved.
- Act as bridge between the assigned Regions and the Business Lines, Manufacturing and Supply Chain for the identification and the resolution of quality issues.
- Produce monthly reports of key KPI (i.e. NCC (non-conformance costs), CAR closure rate, audit adherence, etc.).
- Communication of the Quality performance with the management team and driving continuous improvement via corrective action follow-up.
- System maintenance, migration to new versions, integration and global harmonization incl. planning and coordination activities.
- Organize, lead and host audits by third-parties (customers, certification bodies, etc.)
- Internal audits of implemented processes (including the branches) to maintain the quality system integrity and coherence, its documentation and the evaluation of its efficiency.
- Ensure relevant KPI targets are met.
- Ensure the communication and awareness about the systems’ processes and topics, about the related risk management, about customer requirements as well as on the regulatory and legal requirements.
- Drive process improvement and simplification by analysis of existing business processes to find risks and opportunities and to determine root causes.
- Visit factories and analyze the standardization, components to ensure the same quality and SOP applied.
- Drive change across the organization and act as internal advisor to support departments. Incorporating Six Sigma practices, the goal is to facilitate progress and reduce costs, focusing on effectiveness, efficiency, customer and user experience.
- Coordinate and lead projects for improvement across the organization.
- Monitor progress of corrective actions in order to check if changes yield desirable results.
- Develop and maintain the Quality portal hosting the global QHSE management systems.
- Liaise with global QM workgroup for definition and implementation of global guidelines, rules and structure.
- Editor in Chief approval level.
- Bachelor degree in a technical / engineering field
- 5-8 years of experience working within a product development facility in a Quality or in a business- / process excellence lead function.
- Demonstrated ability to engage, influence, empower and enable other to achieve desired results
- Proven experience in process improvements and projects
- International project / process experience in quality subjects of foreign countries and companies
- Excellent knowledge of advanced product quality planning (APQP), product development process (PDP), and manufacturing technologies.
- ISO 9001 and/or IATF 16949
- General business process knowledge such as budgeting, non-conformity handling, product life cycle management, change management
- Atlassian Confulence & Jira Experience
- SAP S/4Hanna Expeirence
- Fluent in English (written/spoken)
- Fluent in Chinese (written/spoken)
- Ability to travel up to 40% internationally
- Airfield / Aviation general knowhow and terminology
- Experience in multi-national environment
We value you and your contribution in the business. Recognizing and rewarding the impact you make is important to us.
- In return we offer a competitive salary/ benefits
- The opportunity to develop your career. We love to upskill and promote our staff; there's nothing better than to see someone gain a strong sense of pride and accomplishment.
- A great flexible working culture with company values and behaviors that help shape your development and lead to success for you and the Company.
- An international environment with opportunities to collaborate with colleagues in different countries around the globe.
https://adbsafegate.com/about/career/
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