Portfolio Specialist
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• The PAS will build close relationships with customers, sales, CX counterparts, architects, & engineers in achieving their goals.
• Deliver internal and external kick off meetings
• Maintain deployment delivery schedule and lead customer expectations
• Raise critical issues and involve account teams and leadership if customer expectations are misaligned
• Update tracking tools daily and provide progress reports for operational and program teams
• Engages vital Cisco and Customer/Partner resource as the need arises
• Ensure all critical project documentation filed on relevant project folder in Central repository
• Support Account teams /customer with familiarization the Enterprise Agreements
• Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes
• Collaborate with Account teams, CX, Partners to improve customer adoption, address product concerns, and drive incremental growth
• Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers
• Proficiency in Japanese OR Korean