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Customer Service Representative

  • Full Time, onsite
  • Career360 - Emerging Recruitment Company
  • Petaling Jaya, Malaysia
Salary undisclosed

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The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

  • Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
  • Providing accurate information and resolving customer issues related to digital banking products and services.
  • Maintaining a high level of product knowledge to effectively support customer need
  • Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
  • To meet the Key Performance Indicator (KPI) monthly.
  • Collaborating with cross-functional teams to improve processes and customer experience.
  • Demonstrating empathy and understanding when dealing with customers.
  • Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
  • Respond to customer inquiries via email in a timely and professional manner.

Qualifications

  • Fesh grads are encouraged to apply
  • Fluent in English (Verbal and written)
  • Fluent in Mandarin (Verbal only)
  • Willing to work rotational shifts
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
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