Customer Service Representative
Salary undisclosed
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The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities
- Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
- Providing accurate information and resolving customer issues related to digital banking products and services.
- Maintaining a high level of product knowledge to effectively support customer need
- Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
- To meet the Key Performance Indicator (KPI) monthly.
- Collaborating with cross-functional teams to improve processes and customer experience.
- Demonstrating empathy and understanding when dealing with customers.
- Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
- Respond to customer inquiries via email in a timely and professional manner.
Qualifications
- Fesh grads are encouraged to apply
- Fluent in English (Verbal and written)
- Fluent in Mandarin (Verbal only)
- Willing to work rotational shifts
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
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