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Retail Cash Desk Support

Salary undisclosed

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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS


  • To manage and deliver customer-focused service to all Retail customers


Generate and send proposal to customers


  • Perform daily outbound call to customers to follow up on quotations and proposals
  • Guide customers on completing the proposal and obtaining relevant documents
  • Opening of account for customers
  • Onboarding and guiding customers on DHL e-Tools
  • Perform follow up calls within SLA to customers that have obtained quotation from CS team
  • Compile Retail data and present to Retail Manager
  • Liaise with cross functions and partners on training related topics
  • Liaise with partners on commercial and operational updates
  • Updating Service Points data and operating hours
  • Manage and review Google ratings for all Service Points
  • Update Google postings when required
  • Broadcast communications to Retail Service Points and Partners as directed by Retail Manager
  • Undertakes any assignment/special project as determined by the Retail Manager


Qualifications - Internal

YOUR PROFILE


  • Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
  • Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
  • Typically requires Diploma in related discipline and or 1- 2 years of working experience.


OUR OFFER


  • Strong career support in a international environment
  • Great culture and colleagues
  • Multifarious benefit program


Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

YOUR PROFILE


  • Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
  • Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
  • Typically requires Diploma in related discipline and or 1- 2 years of working experience.


OUR OFFER


  • Strong career support in a international environment
  • Great culture and colleagues
  • Multifarious benefit program


Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!