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Client Project Manager

Salary undisclosed

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Client Delivery Project Manager

Job Summary:

Responsible for managing overall Iron Mountain project and program delivery including: scope, client management / interaction, timeline, budget, resource utilization and risk mitigation. Each program manager within Professional Services is the key point of contact for day-to-day activity, internal and customer communications and should have extensive experience working with external clients and presenting to executive management. Across each account / project, the program manager will work with the Client Principals, Solution Architects and individual workstream leads to create a program to deliver against the scope of work created by the team.

Responsibilities:

  • Creation and management of the program plan and key milestones.
  • Organizing, attending & chairing the daily meetings to assign work items
  • Management of customer relationship throughout the execution of the program’s delivery timeline
  • Presentation to customer stakeholders and internal Iron Mountain stakeholders summarizing program progress and KPIs
  • Create and manage project governance documentation including RAID logs, project status reports and comprehensive implementation plans.
  • Providing routine status reporting to the Professional Services Director and Professional Services leads as well as routine updates to the client
  • Management of new work item ticket creation throughout the project and allocation of resources against.
  • Manage delivery team to achieve program objectives and milestones aligned to customer’s expectations
  • Monitor the staff utilization without time management software
  • Manage JIRA boards, epics and stories
  • Responsible for the creation of the kanban cards for daily management of tasks.

Core Skills

  • Significant experience managing multiple concurrent IT projects.
  • Successful track record of delivering large-scale projects to agreed time, cost, quality and scope parameters
  • Familiarity with delivery requirements, acceptance criteria and testing
  • Software delivery experience
  • Expertise in creating detailed project plans and owning the successful delivery of project plans end to end
  • Working knowledge and experience of both agile and waterfall methodologies
  • Ability to constantly multi-task, and prioritize own and others work according to a changing business environment
  • Strong stakeholder communications, reporting weekly and daily to senior management
  • Management of cross-functional teams, leading daily and weekly scrum meetings.
  • Experience working with project management software

Secondary Skills

  • Excellent communicator, both written and verbally; at all levels of the organization with both technical and business stakeholders.
  • Management and creation of user stories for ‘experience’ epics.
  • Ability to build solid relationships with key stakeholders.
  • Ability to manage matrix based teams, both internally and client side to meet.
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