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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASK
DHL Customers
We look forward to receiving your application!
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASK
DHL Customers
- Contacting customer via phone to do a survey using Net Promoter Approach
- Contacting customer based on different touch point from country direction
- Sets the platform for customer to understand that DHL is concern and focus on Customer satisfaction.
- Respond to customer feedback and noted every feedback receives
- Prepare customer for follow up call from Second caller
- Highlight areas for improvement, with suggested solutions – to improve DHL’s procedures and service to positively enhance customers’ experience with DHL.
- Adhere to existing NPA procedure as outlined in the department manuals, while maintaining discretion to exercise flexibility to customer’s need within reasonable limits in consultation with First Choice managers
- Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
- Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
- Typically requires Diploma in related discipline and or 1- 2 years of Customer Contact Center or Telesales working experience.
- Telephone & Typing skills (excellent)
- Technical Skills (Telephone systems preferable)
- Negotiation and interpersonal skills (excellent)
- Strong career support in a international environment
- Great culture and colleagues
- Multifarious benefit program
We look forward to receiving your application!
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