Epicareer Might not Working Properly
Learn More

Senior Application Engineer (Technical Support)

Salary undisclosed

Apply on


Original
Simplified
About The Company

About the job Senior Application Engineer (Technical Support)

The company leads the way in technological innovation, providing groundbreaking advancements and reliable insights in electronic design, simulation, prototyping, testing, manufacturing, and optimization.

Responsibilities

  • As an expert of company's component test products or solution, provides responsive and in-depth pre and post-sales technical support including measurement, application, configuration etc. Application includes active/passive component test, compliance test and impedance analysis etc.
  • Understands customer's problems and efficiently resolves the technical inquiry via remote channels like phone, email, portal etc.
  • Research on solution by replicating customer's issue in lab, proactively works with R&D by providing customer insights etc.
  • Delivers technical expertise via a remote channel for solution implementation and start-up assistance to the customer based on company's test and measurement products and services.
  • Qualify and refer hardware, software and services sales opportunities to the right sales teams.
  • Contribute technical articles to the company's knowledge base.

Qualifications

  • Proficiency in both written and spoken English and Mandarin is essential due to the need to support the Greater China business.
  • Bachelors/Master/Dr. Degree in Electronics Engineering or equivalent.
  • Minimum 8 Years Experience in using Test & Measurement instrumentation for Component Test. e.g. Vector Network Analyzer,PLTS, impedance tester, etc. Well understand on microwave component test, compliance test, impedance analysis, etc.
  • Strong communication skills and the ability to interact with a wide variety of people. And be able to discuss and explain complex issues remotely.
  • Possess a customer-first mindset with the passion to serve customers.
  • Requires in-depth technical knowledge and experience in job and ability to work independently.
  • Be able to handle multi-task and work under pressure.

Consultant In-charge

Tracy Lee | [email protected] | 010 391 2633