Key Responsibilities:- Deliver Exceptional Customer Service: Provide outstanding support to customers through phone, email, and online platforms, ensuring their inquiries are resolved quickly and effectively.
- 提供卓越的客户服务: 通过电话、电子邮件和在线平台为客户提供优质支持，确保客户的问题得到快速有效的解决。
- Understand and Meet Customer Needs: Engage with customers to identify their needs and recommend the right products and services, ensuring they receive personalized solutions.
- 理解并满足客户需求: 与客户互动，了解他们的需求并推荐合适的产品和服务，确保他们获得个性化的解决方案。
- Build Strong Customer Relationships: Foster long-term relationships by exceeding customer expectations and ensuring their satisfaction with our services.
- 建立牢固的客户关系: 超越客户的期望，确保他们对我们的服务感到满意，从而建立长期关系。
- Proactively Address Issues: Respond promptly to customer feedback and challenges, offering timely updates and solutions to maintain a high standard of service.
- 积极解决问题: 及时回应客户的反馈和挑战，提供最新的解决方案，保持高标准的服务水平。
Key Requirements:- Fluent in Mandarin and English (CEFR B2 level) – reading, writing, and speaking.
- 普通话和英语 (CEFR B2水平)，包括读、写、说。
- Minimum SPM.
- 最低SPM学历。
- Fresh Graduates Welcome! If you're passionate about starting a career in customer service, we’d love to hear from you. Experience in customer service is a plus but not essential – we value your attitude and willingness to learn!
- 欢迎应届毕业生！我们欢迎对客户服务充满热情的人加入，拥有相关经验者优先，但更看重的是您的学习意愿和工作态度。
Why Join Us?- Be Part of a Market Leader: Join Malaysia’s largest homegrown BPM! Experience a family-like work environment where growth, teamwork, and support are our top priorities. Our team is fun, young, and energetic! Check out our culture on LinkedIn: Daythree.
- 成为市场领导者的一部分: 加入马来西亚最大的本土BPM企业，感受团队精神浓厚的工作环境，我们以成长和合作为重。我们的团队年轻、充满活力！访问我们的LinkedIn页面：Daythree。
- Flexible Work Hours: Enjoy a healthy work-life balance with rotating shifts between 9:00 AM and midnight, giving you the chance to experience different work schedules while maintaining a balanced lifestyle.
- 灵活的工作时间: 通过9:00到00:00之间的轮班制，享受灵活的工作与生活平衡，体验不同的工作时间安排，保持生活的平衡。
- Competitive Compensation: We offer a competitive salary package that aligns with market standards, ensuring you are rewarded for your hard work.
- 有竞争力的薪酬: 我们提供符合市场标准的有竞争力的薪酬待遇，确保您的辛勤工作得到应有的回报。
- Prime Location: Just a 5-minute walk from the nearest LRT station with a covered walkway and easy access to Food & Beverage outlets and a mall.
- 便捷位置: 步行5分钟即可到达最近的轻轨站，轻松前往餐饮店和购物中心。
