Customer Service Representative

OnTheList is a pioneering concept of Members-Only Flash Sales, offering its members authentic and quality products with the promise of being the best deal in town.

With presence in Hong Kong, Singapore, Shanghai, Malaysia, Australia and Korea. To cope with our upcoming flash sales we are looking for Customer Service Coordinator to join us.

If you’re after a challenge, are proactive and love luxury brands, this role might just be for you!

Customer Care Coordinator

The role is supporting the team to maintain a high level of customer satisfaction by resolving customer related issues; and enhance member loyalty by establishing rapport with the members across APAC market. Act as the first contact point of OnTheList retail and e-commerce market, to consistently deliver an exceptional customer experience to our global customers during their shopping journey.

WHAT WE WILL TRUST YOU WITH

• Handle and follow up daily customer enquiries for both Instore & Online platforms in a timely and professional manner (including but not limited to product and pricing, order status, billing checking, delivery, complaint, or any post-sales issues through email)
• Offer exceptional & courteous services to our members and provide support to our regional markets
• Manage customer complaints effectively and provide the best appropriate solutions to meet both customers’ needs and business objective
• Liaise with all brand partners for after sales support
• Maintain good communication with the external warehouse & delivery team to ensure orders are packed well and delivered on time
• Work closely with E-commerce Team for presale/aftersales issue and provide feedback for better customer experience
• Liaise with internal teams for online return & exchange procedures
• Analyse and evaluate customer feedback and provide suggestions to optimise customer experience for both online and offline platform in weekly meetings
• Provide administrative support e.g. point adjustment, voucher redemption, etc.
• Support ad-hoc projects as assigned

WHAT IT TAKES

• Degree holder with relevant discipline
• Customer-oriented mindset with good telephone and written communication manner
• Highly-proficient in spoken and written English
• Well-organized, detail-minded, self-motivated, high responsibility
• Excellent MS Excel, Word and PowerPoint skills essential