Customer Service Specialist
Salary undisclosed
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Company Description
Sealand Group of Companies consists of several registered entities including Sealand Global Freight, Sealand Cargo, Sealand Worldwide, Sealand Airlog, and Riverland Transport Logistics. The companies are based in Kelang and are prominent players in the freight and logistics industry, providing comprehensive services globally.
Role Description
This is a full-time on-site role for a Customer Service Specialist at Sealand Group of Companies in Kelang. The Customer Service Specialist will be responsible for handling customer inquiries, resolving issues, ensuring customer satisfaction, and providing exceptional customer support through various communication channels.
Qualifications
- Customer Support, Customer Service, and Customer Experience skills
- Strong interpersonal and communication skills, including Phone Etiquette
- Ability to manage and prioritize customer needs effectively
- Problem-solving and conflict resolution abilities
- Experience in the logistics or transportation industry is a plus
- Proficiency in relevant software applications for customer service
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
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