Head, Shared Services

Join our dynamic Shared Services team, where you'll lead innovation, drive efficiency, and foster a positive, collaborative culture. Be part of a team that values your leadership in people development and resource optimization, making a real impact across the organization. Together, we'll build a high-performance environment focused on excellence and growth!

Key Responsibilities

People Leadership and Management

• Lead and manage the Shared Services team, ensuring they are motivated, well-trained, and aligned with the organization’s goals.
• Develop talent management strategies, focusing on performance improvement, career development, and succession planning.
• Foster a collaborative, high-performance culture by promoting teamwork, engagement, and innovation within the team.
• Regularly assess team structure and resource allocation to ensure optimal performance and delivery of services.
• Conduct regular employee engagement activities to improve morale and create a positive work environment.
• Implement professional development programs and training to upskill the workforce, ensuring continuous improvement in service delivery.

Budget Management and Resource Allocation

• Oversee the annual budget planning for the Shared Services department, ensuring efficient allocation of resources in line with organizational priorities.
• Monitor ongoing expenses, ensuring cost-effectiveness while maintaining high standards of service.
• Identify opportunities for cost savings, process improvements, and automation to maximize efficiency within the department.
• Prepare regular reports on budget utilization and financial performance for senior management review.

Culture and Morale

• Act as a champion for a positive and inclusive workplace culture, driving employee engagement initiatives across the Shared Services function.
• Implement recognition programs to boost employee morale and reward high performance.
• Build strong cross-functional relationships with department heads to ensure a unified, collaborative company culture.
• Regularly gather employee feedback and drive initiatives to address concerns related to work-life balance, engagement, and job satisfaction.

Policy Development and Compliance

• Establish and update shared service policies and procedures to ensure operational excellence and compliance with relevant regulations.
• Ensure adherence to company policies and drive compliance across all departments interacting with Shared Services.
• Conduct regular audits to evaluate the effectiveness of existing policies, procedures, and controls, making recommendations for improvements as necessary.
• Manage risks within the Shared Services function by staying up to date on changes in regulations and leading proactive efforts to mitigate them.

Client and Stakeholder Relations

• Build and maintain strong relationships with key clients, stakeholders, and partners.
• Address and resolve any operational issues or client concerns promptly.

Compliance and Risk Management

• Ensure company operations comply with industry regulations, legal requirements, and internal policies.
• Develop and implement risk management strategies to mitigate potential operational risks.

Innovation and Growth

• Drive operational innovation and explore new technologies or methodologies to enhance business processes.
• Contribute to the company’s growth strategy through the identification of new business opportunities and market trends.

Key Requirements

• Bachelor's degree in Business Administration, Management, or a related field (Master’s degree or MBA preferred).
• Proven experience in a senior operational role, preferably as a COO or in a similar executive position.
• Strong understanding of business functions such as HR, finance, marketing, and sales.
• Demonstrated ability to develop and implement operational strategies and manage complex projects.
• Exceptional leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to interpret financial and operational data.
• Proven track record of driving operational excellence and achieving business goals.
• This opportunity is available to individuals authorized to work in Malaysia.

If you wish to send a direct message kindly send an email to [email protected]

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