Head of Account Management
Salary undisclosed
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About The Company
Randstad has recently partnered with a MNC company that makes, develops and sells consumer electronics, financial services and gaming hardware. They are looking for the Head of Account Management to be based in their Kuala Lumpur office.
About The Job
Fun working team.
About The Requirement
To apply online, please click on the appropriate link. Alternatively, please send your resume to [email protected][.]my if you are interested in the job.
Randstad has recently partnered with a MNC company that makes, develops and sells consumer electronics, financial services and gaming hardware. They are looking for the Head of Account Management to be based in their Kuala Lumpur office.
About The Job
- Lead the Account Management team within the Global Business Development team of the company and work closely with other functions including Sales, Marketing, Engineering etc to drive revenue and partnership opportunities globally.
- Responsible for managing key strategic enterprise merchants to strengthen our business relationship, expand our services, and drive top-line growth through our partnership with them.
- Lead the development and implementation of account plans including relationships building, key people coverage plans, opportunity prioritisation, overall account strategy and a budget/target for business growth and development.
- Responsible for negotiations with our merchants, including drafting, reviewing and executing contracts.
- Executive analysis of customer health to drive satisfaction, adoption, retention, and reduce churn.
- Provide a commercial perspective to tech, engineering and operational teams while coordinating new product initiatives that support the strategy or merchants’ requests.
- Cultivate a strong lasting business relationship to clients through providing professional account management service in order to grow customer loyalty.
- Act as a merchant advocate with a focus on improving the experience to unlock new avenues of business with existing clients and/or identify areas of improvement to meet sales objectives.
Fun working team.
About The Requirement
- Bachelor's degree with at least 8 years of relevant working experiences in account management or business development in the gaming industry.
- Strong and proven leadership skill in managing a account management team globally.
- Strong quantitative and analytic skills with the ability to consume, process and transform large amounts of information into actionable business insights and develop strategies for our merchants.
- Successful track record in building rapport and relationships with stakeholders externally and internally with exposure to working across geographies.
- Ability to work in a fast-moving complex matrix environment.
- Good decision-making skills and effective problem solver.
To apply online, please click on the appropriate link. Alternatively, please send your resume to [email protected][.]my if you are interested in the job.
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