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Jobs or company...

Knowledge Management Lead

Salary undisclosed

Apply on

Linkedn
Original
Simplified

The knowledge management support analyst is accountable to provide support to the

knowledge management team & organization to ensure success to knowledge management

strategies.

Knowledge management

1. Support the development, implementation & operations of knowledge management strategy &

framework

2. Facilitate dissemination of knowledge & learning products through platforms, trainings/workshops,

induction programmes, etc

3. Support technical exchanges & coordination with knowledge management team & knowledge

contributors

4. Develop reports, updates & relevant statistics as part of pulse check on knowledge management

performance tracking

5. Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge

management tooling

6. Together with content specialist, to provide support to knowledge community users & design the best

fit knowledge adoption initiatives

7. Provide support for additional tasks assigned by the head of knowledge management

Experience required

1. Experienced in implementing knowledge management frameworks covering but not limited to people,

process, technology, content, policies, etc

2. Familiar with

a. technology operations process from prevention, monitoring to recovery

b. agile & waterfall deliveries for application & infrastructure

c. business to IT processes related to knowledge management

d. search engine & social media

3. Experienced in measuring effectiveness & efficiencies of knowledge & continuously improve to

increase these measurements

Work landscape:

1. Building, maintaining & improve knowledge management especially in group technology landscape

2. Knowledge management may also be extended to overall group level

Requirements

1. Degree in related computer science principles

2. 5 years’ experience in knowledge management

a. Familiar with knowledge management tools, content management systems & databases

b. Ability to categorise, tag & structure information effectively

3. Good knowledge processes

4. Critical thinking & able to resolve problems creatively

5. Proficient in using Jira & Confluence

6. Strong interpersonal & collaborative skills as well as highly effective communication skills

7. Organised, detail oriented & thorough

8. Strong desire to help improve processes & mentor others

Knowledge / certification in ITIL is advantageous

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