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About Setel:
The Future of Mobility
Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.
Role Purpose:
Support customers with complaints and questions, give customers information about products and services as well as troubleshoot if any issues arise. Managing incoming live chats and customer service inquiries via email and assessing customer needs to achieve satisfaction.
You will be expected to work 9am - 6pm during weekdays and off on weekends as well as Public Holidays.
In this role you will:
Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third party social networks or our online and physical events, or through other third parties that we work with. Please read this carefully to understand our views and practices regarding your personal data.
The Future of Mobility
Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.
Role Purpose:
Support customers with complaints and questions, give customers information about products and services as well as troubleshoot if any issues arise. Managing incoming live chats and customer service inquiries via email and assessing customer needs to achieve satisfaction.
You will be expected to work 9am - 6pm during weekdays and off on weekends as well as Public Holidays.
In this role you will:
- Participate in business development/partnership activities
- Participate in presentations and meetings with new business prospect, and performance management discussions
- Coordination with other teams (sales, marketing, data and compliance)
- Perform entry level operational and email writing for new business prospect
- Perform cold calling and schedule meeting with new business prospect
- Conduct market research and basic analysis
- Participate in company and business partner events as and when required
- Prepare basic analysis using Excel or Google sheet
- Assist with any related tasks, projects, and other assigned duties as and when deemed necessary.
- Ensure adherence to the compliance of company policies, industry regulations and legal requirements.
- Bachelor’s Degree in Communications, Public Relations, Business Studies or equivalent
- Minimum 3-6 months of internship period starting on October 1/October 15
- Proficiency in Google Suite, including Excel and Word
- Strong interpersonal skills, with the ability to work collaboratively with others and build relationships with employees
- Strong organizational skills, with the ability to prioritize tasks and meet deadlines
- Strong written and verbal communication skills, with the ability to effectively communicate with employees at all levels of the organization
- Ability to handle sensitive information with confidentiality.
- Excellent communication and interpersonal skills..
- Our people and culture: You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.
- Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
- Development focused: Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.
- Our office elevates our values on the importance of collaboration & engagement. We want our work to be fun and to support this, we have spacious collaboration spaces, a well-stocked kitchen and gaming area.
- Hybrid work arrangement.
- Exciting sport and engagement activities to strengthen employee bonding.
Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third party social networks or our online and physical events, or through other third parties that we work with. Please read this carefully to understand our views and practices regarding your personal data.
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