Senior Claims & Reconciliation Executive - Logistics Operations, MY Marketplace

About The Team

Join our team at Shopee and be part of a thrilling opportunity to shape the best practices in cost detection and assurance landscape in the e-commerce industry. Together, we will drive cost optimization, ensure financial integrity, and redefine operational excellence for the largest e-commerce platform in the region.

Job Description

• Manage the overall claims submission process and communicate claims-related matters with 3PL (third party logistics).
• Ensure all claimable expenses have been submitted with sufficient evidence to ensure a high approval rate.
• Investigate claims related to lost & damaged, or theft of goods during transportation, reviewing claims to determine their validity.
• Review SOP and initiate improvement solutions based on business needs to ensure a seamless claims process.
• Maintain accurate and up-to-date documentation related to claims, including claim files, correspondence, and reports.
• Ensure compliance with all regulatory requirements related to claims handling and processing.
• Collaborate with cross-functional stakeholders (mainly Vendor Management, Dispute, Payment, Finance and Fraud teams) to ensure a seamless claims process and positive customer experience.
• Highlight and raise any claims-related issues to management for prompt resolution.
• Support regional ad-hoc requests such as providing and analyzing data to close any gaps in the current process.
  
  

Requirements

• At least 3 years of working experience in billing and claim-related roles.
• Possess high integrity, with strong negotiation and interpersonal skills.
• Outstanding ability in engaging stakeholders for justification.
• Good logical thinking and problem-solving skills.
• Data-driven and detail-oriented person.
• High proficiency in MS Excel and/or Google Sheets.
• Team player, and strong in both written skills and verbal communication.