Senior Customer Service Executive

Date Posted:

2024-07-10

Country:

Malaysia

Location:

Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd, No 9, Lengkuk Keluli 2, Bukit Rajah Industrial Estate, 41050 Klang, Selangor, Malaysia

Position Role Type:

Unspecified

The Senior Customer Service Executive is responsible to the Customer Service Manager for the following:

• Interface between customers and repair organization
• Implement commercial policies and in so doing to ensure that the customers are provided with an efficient service which includes quotation, invoicing, shipping and attending to customer's query in a timely manner.
• Ensure that compliance on customers’ requirement based on contractual agreement.
• Update customers on the status of their repair orders by sending a weekly status report.
• Coordinate continual improvement activities to raise the level of customer satisfaction.
• Logs and coordinates the corrective actions required on all customer complaints until closure of issues.
• Logs all customer compliments to identify and maintain attributes which endear customers.
• Support departmental and organization CORE engagement activities.
• To identify, control, segregate, account and maintain all work records in the archives as designated by the Quality Assurance Manager.
• To complete any other task assign by Customer Service Manager or the management team.
• To conform to all company procedures and safety precautions.
• Participate in EH & S Program and obey EH & S Rules and Procedures
  
  

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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