Supply Chain Logistics and Fulfillment Specialist (Chinese Speaking)

Key Accountabilities

Logistics & Fulfillment Operations

• Lead teams of Warehouse Fulfillment Executives working closely with internal and external stakeholders on daily e-commerce fulfillment operations handling
• Oversee 3PL WHs on daily operational performances ensure the activities being completed on-time on target,
• Work cross functional teams aligning the business needs for operational planning with cost effectiveness,
• Monitor platform wise order creation, administration and shipping status,
• ensuring all orders are fulfilled according to the time frame,
• In charge fulfillment related troubleshooting to ensure the operations running smoothly,
• Manage logistics operations for cross border transportation, local delivery, and customs clearances,
• Manage overall inventory related activities (stock-take, stock adjustments,
• disposal, etc.) for inventory accuracy,
• Assist customer service team on post sales operations (return refund, 3PL last mile claim, etc.) to shorten the lead-time on case closures,
• Keep track of KPI performance and identify KPI deviations for corrective actions,
• Responsible for overall performance evaluations for platform enabler partner programs

Operational Excellence & Project Management

• Lead weekly operational reporting for local & regional business reviews,
• Assist monthly business review with all 3PL service providers,
• Define KPIs and setup SOPs and other ops guidelines for greater efficiency and service quality,
• Ensure all associated cost items are managed within approved budget,
• Manage monthly billing reporting to ensure the invoices being processed on-time with 100% accuracy,
• Manage team for project executions and implementations (e.g. new business launch, stock migration, process roll-out, etc.)
• Assist on identifying potential 3PL partners (warehousing, last mile service
• providers.) for Supply Chain Optimization team for RFP process from vendor selection, rates negotiation, final evaluation up to implementations.
• Perform other job-related functions when required.

You will be a great fit if you have/are:

• Holding at least bachelor’s degree in supply chain, logistics, transportation,
• Operations, industrial engineering, or other relevant disciplines,
• Knowledge of OMS and WMS,
• Familiar or experience in handling import is a plus

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email/Whatsapp for a digital interview.