Client Services Specialist (Vietnamese)
Salary undisclosed
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Who we are.
Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.
Let's talk about the cool stuff you do at Axi!
As a Client Services Specialist, you will play a pivotal role in delivering exceptional customer service and ensuring client satisfaction. You will serve as a key point of contact for our valued clients, providing them with expert guidance, resolving issues, and building strong relationships.
Your EDGE assignment/You will:
Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.
Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.
Let's talk about the cool stuff you do at Axi!
As a Client Services Specialist, you will play a pivotal role in delivering exceptional customer service and ensuring client satisfaction. You will serve as a key point of contact for our valued clients, providing them with expert guidance, resolving issues, and building strong relationships.
Your EDGE assignment/You will:
- Be the primary point of contact for clients, delivering personalized support and addressing their inquiries, concerns, and requests in a timely, empathetic, and professional manner.
- Proactively and effectively manage and follow up on the inquiries/complaints of the current/prospective clients in accordance with established internal policies and department SOPs.
- Perform trade investigation/validation/affirmation for MT4.
- Escalating any cash adjustments required and compliance issues.
- Collaborate with internal teams within the Retail Services Division, Settlements and Compliance, to deliver a highly personalized client experience.
- Understand customers 'needs and convert constructive feedback to management.
- Manage escalations to Senior managers and relevant Stakeholders as appropriate.
- Ensure adherence to quality standards, regulatory requirements, and protocols while meeting KPI and SLA consistently both individually and as a team.
- Be the subject matter expert with Axi's trading products and platforms and keep up to date on general market conditions to attend inquiries and provide first-class trading experience.
- Minimum Diploma and above in any discipline.
- Working knowledge of financial markets and trading required or has a great passion to develop knowledge and career in FX, CFD, and Crypto trading.
- Excellent verbal and written communication skills in both English and Vietnamese.
- Operates with integrity and a highly client-centric mindset, with an ability to build and enhance strong and meaningful client relationships.
- Ability to work effectively independently and within a diverse global team.
- Ability to handle difficult clients in a professional and tactful manner and to work under pressure.
- Experience with customer servicing platforms such as Zendesk preferred.
- Entry-level candidates may be considered.
- This role requires candidates to work rotating daytime shifts, including weekends. Applicants should be comfortable with weekend shifts as part of their commitment to the position.
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications and soft skills development
- 21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year
- Subsidized local gym membership
- Health Insurance
- Talent Acquisition Interview (45 minutes)
- Take Home Assessment (1 hour)
- Hiring Manager Interview (1 hour)
Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.
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