Customer Service Specialist
Salary undisclosed
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Job Responsibility
- Respond to customer inquiries and concerns in a timely and professional manner
- Resolve customer complaints and issues in a fair and efficient manner
- Provide accurate and concise information to customers about our products and services
- Process customer orders, returns, and exchanges accurately and efficiently
- Handle customer service issues in a calm and composed manner
- Collaborate with other departments to resolve complex customer issues
- Stay up-to-date on product knowledge and company information to effectively respond to customer inquiries
- Identify and escalate critical customer issues to management as necessary
- Maintain accurate records of customer interactions and issue resolutions
- Participate in training sessions and workshops to improve customer service skills
- Contribute to the development of new processes and procedures to improve customer service
- High school diploma or equivalent required; associate's degree or bachelor's degree in a related field preferred.
- 1-2 years of customer service experience in a call center or retail environment.
- Excellent communication, problem-solving, and conflict resolution skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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