Marketing and Communications Manager (Pre-opening) at Holiday Inn & Suites Penang Prai

IHG is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to belong.

Do you see yourself as Marketing and Communications Manager at IHG?

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio.

Duties And Responsibilities

As Marketing and Communications Manager, I will assume full responsibility for the efficient operation of the Sales & Marketing department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Prepare public relations budget with Director of Sales and Marketing and manage in pursuance of public relations campaign.
• Create executive innovative public relations and publicity programs that will increase revenue and awareness, creating a positive perception of the hotel, its spa, restaurants, services, hosts.
• Ensure that all hotel promotions are in keeping with Six Senses brand image and reflect the highest level of professionalism in content and presentation.
• Be responsible for directing and assisting the General Manager with all crisis communications as it pertains to the media and external/internal guest during any hotel emergency or safety situation.
• Serve as a spokesperson for the media. Provide timely and accurate responses when queried. Stay abreast of news; launch proactive communications plan internally and share externally.
• Maintain professional relationships with media and gain cooperation and respect to earn a reputation as a source of reliable, newsworthy information.
• Act as an advisory to management by tracking public attitudes and making general manager aware of the possible consequences of prospective decisions.
• Use technology and manage social media platforms effectively to communicate and influence throughout the organization.
• Communicate with Home Office and public relations leaders at “sister resorts” on a regular basis, keep them abreast of news and mutually-beneficial opportunities.
• Control website content and quality
• Maintain contact with Home Office; file monthly reports and inform team of planned events and developments that could be of media value.
• Ensure proper use of corporate identity on printed, promotional and display materials and produce and distribute media releases and advisories.
• Ensure media kits and other Public Relations related material originating from hotel is appropriate, error-free and compliments the brand.
• Manage an effective database and execute organization of all on-property and off-property promotions (F&B events, chef appearances, spa promotions).
• Maintain image files (photos, slides, digital) of the property and hosts.
• Integrate into the hotel’s overall marketing & communications plan and must parallel the primary revenue objectives of the hotel/resort.
• Ensure that every communications action should strive to impact the hotel’s revenue objectives and be directed towards a specific goal.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of Marketing and Communications Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a minimum of a Bachelor’s degree in Hospitality, Marketing, Journalism or Communications and more than five years’ experience in a marketing and communications role in travel, hospitality or luxury goods background, or an equivalent combination of education and experience.
• Fluent in English.

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to belong.

Do you see yourself as Marketing and Communications Manager at IHG?

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio.

Duties And Responsibilities

As Marketing and Communications Manager, I will assume full responsibility for the efficient operation of the Sales & Marketing department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Prepare public relations budget with Director of Sales and Marketing and manage in pursuance of public relations campaign.
• Create executive innovative public relations and publicity programs that will increase revenue and awareness, creating a positive perception of the hotel, its spa, restaurants, services, hosts.
• Ensure that all hotel promotions are in keeping with Six Senses brand image and reflect the highest level of professionalism in content and presentation.
• Be responsible for directing and assisting the General Manager with all crisis communications as it pertains to the media and external/internal guest during any hotel emergency or safety situation.
• Serve as a spokesperson for the media. Provide timely and accurate responses when queried. Stay abreast of news; launch proactive communications plan internally and share externally.
• Maintain professional relationships with media and gain cooperation and respect to earn a reputation as a source of reliable, newsworthy information.
• Act as an advisory to management by tracking public attitudes and making general manager aware of the possible consequences of prospective decisions.
• Use technology and manage social media platforms effectively to communicate and influence throughout the organization.
• Communicate with Home Office and public relations leaders at “sister resorts” on a regular basis, keep them abreast of news and mutually-beneficial opportunities.
• Control website content and quality
• Maintain contact with Home Office; file monthly reports and inform team of planned events and developments that could be of media value.
• Ensure proper use of corporate identity on printed, promotional and display materials and produce and distribute media releases and advisories.
• Ensure media kits and other Public Relations related material originating from hotel is appropriate, error-free and compliments the brand.
• Manage an effective database and execute organization of all on-property and off-property promotions (F&B events, chef appearances, spa promotions).
• Maintain image files (photos, slides, digital) of the property and hosts.
• Integrate into the hotel’s overall marketing & communications plan and must parallel the primary revenue objectives of the hotel/resort.
• Ensure that every communications action should strive to impact the hotel’s revenue objectives and be directed towards a specific goal.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of Marketing and Communications Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a minimum of a Bachelor’s degree in Hospitality, Marketing, Journalism or Communications and more than five years’ experience in a marketing and communications role in travel, hospitality or luxury goods background, or an equivalent combination of education and experience.
• Fluent in English.

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.