Cloud Technical Support Engineer

Description

Cloud Technical Support Engineer

About Us: Noventiq (Noventiq Holdings PLC) is a premier global provider of cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower businesses to thrive in the digital age, connecting them with top-tier IT vendors and delivering our own innovative services and proprietary solutions.

Why Noventiq? Our success is driven by a robust three-dimensional strategy focused on expanding our market presence, diversifying our product portfolio, and enhancing our sales channels. Through strategic M&A activities, we are poised to capitalize on industry consolidation and achieve unprecedented growth. With a dynamic team of approximately 6,400 employees operating in around 60 countries, we have a significant footprint in regions with immense growth potential, including Latin America, EMEA, APAC, and a notable presence in India.

Your Opportunity: Join a globally recognized organization, celebrated with multiple "Great Place to Work" awards. At Noventiq, your ideas matter. We foster an environment where innovation thrives and collaboration is a cornerstone. Be a part of our journey to drive digital transformation worldwide.

Ready to Make an Impact? If you're passionate about shaping the future of digital transformation and cybersecurity, we want you on our team. Join us and be a part of a global organization where your contributions are valued and your potential is limitless. Join us today!

What You’ll Do

Implementing all the processes and activities related to Managed Services which can be supporting them to customers or partners, including but not limited to follow responsibilities:

• Operation and Support:
• Responsible for Customer's Infrastructure Environment/Systems/Applications
• Provide the Operation, Administration, and Maintainance of the Customer's systems or Applications
• Responsible for solving any problems while operating the Application/System/Infrastructure
• Coordinate with internal and external teams to resolve any arising issues
• Incident management (create, update, respond, and resolve the ticket in ticketing system)
• Problem management (receive, test, reproduce, classify, and report any problem ticket to the Development if any)
• Request management (maintain, control, execute, changes, service requests and respond back to customers)
• Responsible for answer to customer inquiries on the telephone, through online methods, and by e-mail.
• Provide the analyst/troubles shooting for the critical incident and report the RCA
• Conduct independent case research tools, databases, knowledge bases, etc.,
• Contribute to the technical content in online knowledge base.
• Interfaces with customers on general and specific issues within areas of functional expertise.
• Monitoring:
• Installation, set up, configuration and customize the monitoring system
• Responsible to resolve any system issue reported by monitoring tool.
• Proactive report of performance and system usage of the Application and preventive action
  

About You

• Have more than 3 years in Cloud Ops, Infrastructure Management, IT Managed Services…
• Background: Computer Science Fundamentals
• English skills: Intermediate level
• Technical Skill:
• Public cloud fundamental (Azure, AWS, GCP)
• Active Directory - Basic configuration, Network basic troubleshooting, Printer - Basic configuration,
• Manage Email in Exchange On-premises/Office 365,
• Driver Installation, Application Installation, Troubleshooting Windows OS
• Troubleshooting macOS, Troubleshooting Hardware Issues, AntiVirus
• Spam & phishing, manage permissions on Fileservers, VPN-Basic Configuration, firewall, network
• Domain and Platform:
• Have experience with one of the below System advantages: Salesforce, SharePoint, MS Dynamic, Tableau, Power BI
• Tools and Software:
• Ticketing system: ServiceNow, Zendesk, Freshdesk, Jira service desk, Itop
• Monitoring software: Solar-wind, Data dog, Zabbix, PRTC, Nagios, PRTG, AppDynamic Microsoft Office: Word, Excel, PowerPoint, Outlook, OneNote, Microsoft Project, Microsoft Visio, Office 365,
• Remote Desktop: RDP, VNC, TeamViewer, ScreenConnect…
• Chat: Microsoft Teams, Skype for Business, Jabber, Slack,...
• Meeting: WebEx, Zoom, Meet, GoToMeeting, BlueJeans, X-Lite, Bria Solo, ...
• Software and Tools: JIRA Tool, Microsoft Project Software, Gantt Chart Software, Risk Management Tools, …
• Non-Engineering Skills
• Business or Domain: Customer service, Bank, Finance, Insurance, Aviation, Automotive, Oil and Gas, Health Care, ERP, Data Warehouse
• Face-to-face or personal communication, broadcast media communications, written methods of communication, ...
• Mobile communications channels, electronic communications channels, ...
• Issues and opportunities of solution, limitation of the current solution, business viewpoints for new solution, …
• Personal skills: 2-way communication, presentation, counseling, motivating, and proactivity, ...
• Workplace skills: Critical thinking and problem solving, forecasting and decision-making, policy/law knowledge and savvy, …
• Professional communication skills: Direct communication within professional teams, direct communication with client and partner teams, ...
• Business knowledge: customer service, administration, service management, marketing, and relation,...
• Minimum certificate level in Professional Service or related quantitative fields
  

What We Offer

• Working time: Mon-Fri, 9:00am – 6:00pm
• Attractive Bonus, & Allowances for mobile, transportation, parking
• Premium Healthcare Insurance
• External and Internal Training Opportunities are sponsored by the company
• Birthday paid day-off & Birthday gift
• The recognition program, Referral Program
• Working device provided or reimbursement on a personal device
• Other activities: annual company trip, year-end dinner, exciting engagement events, Coaching opportunities, etc.
• Annual Salary Review & Promotion
  
  

Don’t forget to include your CV with a photo and cover letter. We receive a lot of applications, and we try to notice each of our potential candidates.