ADSEO Safety Ops - BPO QA - Urdu Speaker
Salary undisclosed
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Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
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Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
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About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
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About the team
Our Safety Labelling Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in performing audits and identifying errors, and swiftly addressing them in time to ensure excellence in our moderation efforts.
To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.
Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
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Responsibilities
1. Design training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labelers successfully go-live within the targeted timeframe.
2. Deliver process/product/policy training in classroom and/or virtually to new joiners
3. Involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of labelling team
4. Responsible to provide detailed analysis of errors and feedback to respective team through calibration session and recommend ways to improve quality score.
5. Monitoring the queue data and recording daily output, communication and working closely with BPO and RD if any system/platform issue arises.
6. Support on QA related project if needed such as process optimization, sampling plan, appeal mechanism, labeling policy optimization and policy cascading process;
7. Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
Qualifications
Minimum Qualifications
1. Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
2. Minimum 1 year working experience as Quality Assurance Analyst;
3. Proficient in English and Urdu since you will be overseeing Pakistan market.
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Preferred Qualifications
1. Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage;
2. Strong attention to details and ability to work independently;
3. Possesses good interpersonal skills;
4. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
5. Your resilience and commitment to self-care to manage the emotional demands of the role.
---
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
---
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
---
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
---
About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
---
About the team
Our Safety Labelling Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in performing audits and identifying errors, and swiftly addressing them in time to ensure excellence in our moderation efforts.
To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.
Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
---
Responsibilities
1. Design training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labelers successfully go-live within the targeted timeframe.
2. Deliver process/product/policy training in classroom and/or virtually to new joiners
3. Involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of labelling team
4. Responsible to provide detailed analysis of errors and feedback to respective team through calibration session and recommend ways to improve quality score.
5. Monitoring the queue data and recording daily output, communication and working closely with BPO and RD if any system/platform issue arises.
6. Support on QA related project if needed such as process optimization, sampling plan, appeal mechanism, labeling policy optimization and policy cascading process;
7. Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
Qualifications
Minimum Qualifications
1. Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
2. Minimum 1 year working experience as Quality Assurance Analyst;
3. Proficient in English and Urdu since you will be overseeing Pakistan market.
---
Preferred Qualifications
1. Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage;
2. Strong attention to details and ability to work independently;
3. Possesses good interpersonal skills;
4. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
5. Your resilience and commitment to self-care to manage the emotional demands of the role.
---
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
---
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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