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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Service Desk Lead

Salary undisclosed

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Job Description:

The Service Desk Manager will lead the transformation of our Service Desk, ensuring it delivers high-quality support and service to our external clients. This role is critical in driving the evolution of the service desk, implementing best practices, and fostering a customer-centric culture.

Key Responsibilities:

Service Desk Transformation:
  • Lead the transformation initiatives to modernize and enhance the Service Desk operations.

  • Develop and implement a strategic roadmap for service desk improvement, focusing on efficiency, effectiveness, and user satisfaction.

  • Drive the adoption of ITIL best practices and ensure alignment with organizational goals.


    • Leadership and Management:
  • Manage, mentor, and develop a team of service desk professionals.

  • Foster a collaborative and high-performance culture within the team.

  • Set performance goals, monitor progress, and provide regular feedback and coaching.


    • Service Delivery and Support:
  • Ensure timely and effective resolution of service desk tickets, meeting or exceeding SLAs.

  • Monitor and report on key performance metrics and customer satisfaction levels.

  • Implement continuous improvement initiatives to enhance service delivery.


    • Customer Focus:
  • Champion a customer-centric approach, ensuring that the service desk meets the needs of internal and external clients.

  • Conduct regular surveys and feedback sessions to gauge customer satisfaction and identify areas for improvement.


    • Process and Technology Optimization:
  • Evaluate and implement new technologies, tools, and processes to improve service desk operations.

  • Ensure the effective use of service management software and other tools to streamline workflows and enhance service quality.


    • Incident and Problem Management:
  • Oversee the incident and problem management processes, ensuring timely resolution and root cause analysis.

  • Develop and maintain a knowledge base to improve first-contact resolution rates.


    • Training and Development:
  • Ensure the team is trained on the latest technologies, processes, and customer service techniques.

  • Develop and maintain a comprehensive training program for new and existing team members.


    • Stakeholder Management:
  • Build and maintain strong relationships with key stakeholders across the organization.

  • Communicate effectively with senior management, providing regular updates on service desk performance and transformation progress.


    • Qualifications:
  • Proven experience in managing a service desk or IT support team above 10 years

  • Strong understanding of ITIL framework and best practices.

  • Experience with service desk transformation initiatives.

  • Excellent leadership and team management skills.

  • Strong problem-solving and decision-making abilities.

  • Exceptional communication and interpersonal skills.

  • Experience with service management software (e.g., ServiceNow, Jira Service Management).


    • Preferred Qualifications:
  • ITIL Certification.

  • Experience in a similar industry.

  • Project management experience.


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