Customer Service Specialist

Job Responsibility

As a Customer Service Executive, you will be based in Startek Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

If this sounds like something you may be a good IT for, Read ON!!

You Will Play An Important Role In

• Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
  
  

Job Requirements

To be successful in this role, you will need to have:

• Candidate must possess at least an SPM and above.
• Required language(s): English & Mandarin (spoken).
• Fresh graduates who are interested to start their career in a call centre are also encouraged to apply â TRAINING Provided
• Applicants must be willing to work on rotational shifts.
• Each shift consists of 9 working hours and includes of 1-hour lunch for rest.
• Applicants must be willing to work in Ara Damansara.
  
  

Job Benefits

• 5 working days in a week
• EPF & Socso
• Annual leaves
• Medical leaves
• Quarterly staff recognition and appreciation
• Rest & relax area
• Staff recognition and appreciation
• Free Shuttle Van back and forth between Ara Damansara Lrt Station and office.
  
  

How This Career Will Benefit You

• Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
• STAR â System for Appraisal & Rewards â The STAR training is to help Startek employees to identify their weaknesses and to develop future leaders for the company.
• Additional benefits - Shift allowances, Performance incentives, and Overtime claims
  
  

Are you ready to make that career shift? Trust us, this role is always on-demand and you will grow a great portfolio with us. This opportunity does not come often. Apply now and we will talk to you soon.

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