Customer Service Specialist

Salary undisclosed

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Job Responsibility

Provide consultation regarding relevant projects through telephone, email, online chat, and other communication channels.
Solve customer problems effectively and efficiently.
Maintain accurate documentation records of customer interactions.
Establish and nurture strong customer relationships.
Understand and address customer needs promptly.
Gather and analyze customer feedback.
Relay customer needs and suggestions to the relevant departments in a timely manner.
Participate in basic community building efforts.
Conduct periodic user return visits.
Handle user operation audits as needed.
Collaborate with other departments as necessary to address customer issues and improve service delivery.

Job Requirements

Education: bachelor's degree preferred, computer science, finance, business management and other related majors preferred.
Language proficiency: English, Mandarin.
Experience: more than one year of customer service experience in related fields, those without experience need to be interested in fintech, blockchain or related fields.
Language: Good command of Mandarin and English. Strong learning and communication skills.
Attitude: proactive, able to adapt to the fast changing environment; team player able to provide high quality and professional support to customers with attention to detail and customer satisfaction. Good at summarizing problems.

Job Benefits