Review the transaction / alert and highlight to Level 2 escalation if unusual activity is indicated
Build on Process & Industry knowledge based on Fraud and Anti Money Laundering trends
Adhere to the process requirements in accordance with established procedures and set standards.
Complete assigned tasks independently in the established timeframe as per the process benchmarks
Achieve the levels of productivity and quality as per the standards, agreed for the process.
All data requirements (timesheets and process information) is accurately updated in a timely manner.
Adhere to Organization Policies and Rules
Develop subject matter expertise in Fraud, AML & Customer Experience domain
Shoulder additional team responsibility and engage with members as relevant
Respond to customer query in Vietnamese Language
Graduate – preferably in Commerce & Finance background (Bachelor’s Degree)
English and Vietnamese Communication – Strong Articulation & Written
Must have knowledge of Vietnamese AML and Compliance processes
Logical & Analytical thought flow
Team Player