Information Technology Executive

Salary undisclosed

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Job Responsibility

Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
Follow up closely with customers to ensure full resolution of issues.
Deployment of service releases, patches, requests and customizations.
Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
Conduct application training for internal & external usersâ other duties as assigned.

Job Requirements

Basic knowledge in SQL is an added advantage.
May require an associate degree in a related area. Fresh graduates are encouraged to apply
Ability to Troubleshoot and Diagnose Problems
Good Customer Service Skills
Has knowledge of commonly used concepts, practices, and procedures within a particular field
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Ability to work both independently and as part of a team
Flexibility - responsibilities may require occasional evening and weekend work
Willing to have short term relocation for training purpose