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Key Responsibilities:
Operations
Requirements
Operations
- Operate and manage multiple store operations for the region
- Define and drive service excellence in food retail operations to ensure that operations meet internal and external customer satisfaction
- Drive sales performance of each store under his/her sales area
- Prepare duty roster, reports at the end of the shift/week, including staff control, food, beverage, cash control and sales.
- Monitor labor (OT hours) and matters including inventory control and conducting daily and monthly stock take.
- Manage documents filing, communicate information from HQ/Marketing to store team.
- Constantly review, evaluate operations/procedures, and suggest improvements to the management.
- Ensure consistent execution of store SOPs to maintain a clean, organized and presentable store.
- Ensure that in-house control systems/audit requirements are always adhered to
- Ensure all staff are well briefed on their responsibilities and are constantly given supervision and motivation on all aspects of their work.
- Support the recruitment and selection of employees to the agreed staffing levels by using a cost-effective recruitment methods.
- Provide guidance and direction to staff, including setting performance standards and monitoring their performance.
- Handle disciplinary issues, conducting annual review and confirmation of staff.
- Manage supply chain (basic supply planning, procurement & logistics) and collaborate with international teams to ensure end-to-end seamless operations
- Forecast food and beverage consumptions based on historical data and trends to avoid wastages and efficient stock ordering.
- Lead projects necessary in order to meet the company’s goals.
- Perform all ad hoc tasks as and when required by the Management.
- Make appropriate decisions in a fast-paced environment and update management team accordingly.
Requirements
- 3-5 years of experience running Operations team in QSR / F&B industry
- Self-driven, accountable and passion for results
- Resourceful, energetic and eager to drive impact
- Adaptive, innovative and agile
- Growth mindset with shared vision to grow the company
- Strong business acumen with adept problem solving skills
- Inclusive team player in an empowered start-up environment
- Strong communication skills in BM and English
- Proficient in Microsoft office (PowerPoint, excel, outlook)
- Travel within Malaysia, especially Klang Valley
- Valid typhoid vaccination and food handler certificate. (halal certificate is a plus)
- Possess own vehicle
- Willing to work extra hours, weekend and during Public Holidays
- Ability to travel domestically/internationally for training/new store opening
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