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Customer Success Executive

Salary undisclosed

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We're hiring for Customer Success Executive for one of our clients in the fintech industry.

Position: Executive, Customer Success

Location: Kuala Lumpur, Melaka, Ipoh, Penang, Johor, Kuching, Kota Kinabalu,

Department: Commercial Sales

Responsibilities:

• Relationship Management: Build and nurture customer relationships to drive business growth and loyalty.

• Retention and Renewal: Minimize churn and maximize customer renewals by analyzing customer health metrics and addressing potential issues.

• Customer Engagement: Improve customer engagement and identify opportunities for upselling and cross-selling.

• Customer Management: Understand customer needs and map them to our solutions, working closely with the product development team.

• Performance Metrics: Key performance indicators like churn, renewal rate, revenue uplift, ARPU, and CSAT.

Requirements:

• Bachelor’s degree or equivalent.

• At least 2 years of experience in customer servicing, sales, or marketing.

• Strong analytical, negotiation, and problem-solving skills.

• Excellent communication and presentation abilities.

Must haves:

  • Client face-to-face experience
  • Key account management
  • business-to-business experience (B2B)

Nice to have:

  • Experience in the banking or finance industry