System Engineer

Working Location:

• Johor Bahru, Malaysia, occasionally traveling to Kuala Lumpur or other cities.

Working Language:

• Proficient in Chinese and English

Job Description:

We are looking for an experienced server maintenance engineer to provide onsite support and maintenance for our customers' servers and storage systems. The engineer will be primarily responsible for providing hardware fault diagnosis, repair, replacement and preventive maintenance at the customer site, with a special focus on the maintenance and replacement of server core components (such as motherboard, memory, CPU, etc.) to ensure high availability and reliability of the system.

Job Responsibilities:

1. Server Hardware Troubleshooting and Repair:

• Perform detailed fault diagnosis for server core components (such as motherboard, CPU, memory, hard disk, RAID controller, power supply, etc.).

• Handle all types of hardware failures, including but not limited to memory failure, motherboard failure, power supply damage and hard disk failure.

• Replace or upgrade components according to the company's standard operating procedures (SOP) and customer needs to ensure that the server is restored to normal operation in the shortest time.

• Use diagnostic tools and test equipment to perform hardware testing to ensure that the replaced parts are correct and functioning well.

2. Storage System Support:

• Maintain and repair the storage system involved in the server, including RAID array configuration and repair, and replacement of solid-state drives (SSDs) and mechanical hard disks (HDDs).

• Handle performance issues related to the storage system to ensure data integrity and system efficiency.

3. On-site Support:

• Respond to customers' emergency service requests, arrive on-site within the specified time, and handle server hardware failures.

• Communicate with customers to understand the details of the problem and provide the best solution based on the hardware status.

• After replacing key components, assist customers in system testing to ensure that all system components are operating normally.

4. Preventive Maintenance:

• Regularly inspect and maintain the core components of the server, such as checking memory stability, motherboard connection status, power supply status, etc.

• Provide regular health reports and recommendations to predict and prevent potential hardware problems.

5. Document and Report Management:

• Detailed records of each repaired and replaced component information, including the replaced component model, serial number, and cause of failure.

• Provide customers with accurate service reports to help customers understand the root cause of hardware problems and future preventive measures.

6. Technical Update and Training:

• Keep track of the latest developments in server hardware technology, especially upgrades and new technology applications in motherboards, memory, storage, etc.

• Participate in internal technical training to improve your ability to diagnose and repair new server hardware.

Job Requirements:

• College degree or above, major in computer science, information technology or related fields.

• At least 2 years of experience in server hardware support and maintenance, familiar with the main components of Dell, HP, Foxconn and other servers is preferred.

• Proficient in the construction and maintenance of core server hardware, including motherboards, memory, CPU, RAID controllers, power supplies, etc.

• Familiar with various hardware diagnostic tools and technologies, such as BIOS debugging, memory testing tools, power supply detection equipment, etc.

• Have excellent troubleshooting skills and be able to quickly locate and solve hardware problems under pressure.

• Have a strong sense of customer service and be able to effectively communicate complex technical issues with customers.

• Candidates with relevant technical certifications (such as Dell EMC, HP ASE, CompTIA Server+) are preferred.

• Proficient in Chinese and English