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[Up to RM 4500++] Mandarin Speaking Customer Service (Kl Sentral)

RM 0 - RM 4,500 / Per Mon


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  • Handle daily inbound & outbound calls, email and live chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the social media platform services
  • Work in a team to achieve the required KPI elements and SLA
  • Understand customer enquiries and ensure they are answered or routed through the appropriate channel
  • Demonstrate a strong customer service orientation and take responsibility to ensure customer are satisfied
  • Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues
  • Minimum possess at least SPM level (with 2 years Customer Service Experience)
  • Fresh Graduates (Diploma or Degree) are welcome to apply
  • Fluency in Traditional Mandarin (speak, read and type) is required for this position
  • Average English communication skill is required
  • Willing to commit at 24-hour rotational work shift
  • Willing to commit on 5 days work per week (with 2 rotational offday)
  • Able to commit morning shift, noon shift, and night shift (9 hours work included 1 hour of break per shift)
  • Preferable to start working on 7th October 2024
  • Able to work in KL Sentral (fully on-site office)
  • Basic RM 3800 to RM 4100 + Fixed RM 500 Complexity Allowance + Night Shift Allowance + KPI Incentive
  • EPF & SOCSO
  • 14 Annual leave + 14 Medical leave
  • Training Provided (Paid Salary)
  • Comfortable Office Environment
  • Reachable by Public Transport (LRT & MRT & Monorail & KTM)