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Reachable by Mrt | Basic Rm3,200 Mandarin Speaking Customer Service Representative @ Cheras

RM 3,200 - RM 3,700 / Per Mon


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  • Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company’s services.
  • To exceed customer’s expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements SLA.
  • Provide exceptional customer and technical support on a daily basis.
  • Analyse customer needs and technical issues, offering effective solutions and recommendations.
  • Applicants with SPM level qualification and above
  • Required basic technical knowledge for mobile
  • Proficient in Traditional Mandarin (Read, Speak, Type)
  • Average English is acceptable for this role
  • Have no issue to work on 9am – 6pm
  • Willing to commit on 5 days work per week (Rotational 2 off days per week)
  • Able to working on 7th October 2024
  • Have no issue to be fully work based at Cheras, Kuala Lumpur Office
  • Monthly Salary: RM3,200 Basic Salary + KPI allowance up to RM500
  • EPF and SOCSO
  • 14 Annual Leave + 14 Medical Leave
  • Career Advancement Program
  • FREE Lunch Provided
  • NO Night shifts
  • Reachable by LRT (5 minutes walking distance)
  • One month paid training provided