Ecommerce Associate

About Us

AIRR LABS is building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across the online customer journey.

We are looking for curious, and highly motivated individuals who can seize exciting market opportunities and turn them into impactful brand strategies and execution. AIRR Labs is inviting people who have:

• Strong interpersonal and communication skills and enjoy working in a collaborative team
• Innovative, analytical, and problem-solving mindset
• High accountability to deliver results to a high standard
• Ability to manage complex projects and teams with attention to detail
• Proactive and positive attitude to thrive in a fast-paced work environment

Job Brief

With a customer experience-first mindset, this role will support and optimize our Brand’s online presence, and will collate and update online assets, and ensuring successful implementation of campaigns. Creative thinking skills and strategies will be an essential part of this role, in creating the perfect branded store experience for our shoppers and encourage business growth through effective campaigns.

This role will also act as a liaison to provide product / services information to resolve any emerging problems that our customers might face. The incumbent will ensure customers will have an exceptional online store experience on all brand touchpoints.

The ideal candidate for this role should be creative, innovative, multimedia savvy, well organized, and possess excellent communication skills. An exceptional E-commerce Associate should be comfortable in using analytics to drive highly effective digital campaigns, continuously enhance brand store and customer experience, and deliver online store objectives.

Responsibilities

• Execute and manage perfect store on-line experience for assigned brands across various platforms.
• Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience.
• Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various ecommerce platforms, website, and social media accounts.
• Ensure freshness of content across all online channels to ensure high customer engagement
• Manage and maintain consistent online brand experience across different platforms.
• Analyze online customer behavior to ensure customer experience determines store design choices.
• Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement.
• Manage all consumer communication across ecommerce platform and social media.
• Identify and assess customers’ needs to achieve satisfaction and product conversion.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Knows our products inside and out so that you can answer questions.
• Communicates and coordinates with internal team as necessary.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Bachelor’s degree in the world of Marketing, Admin, Commercial & Communications. Fresh graduates are welcome to apply
• Exceptional verbal and written communication skills
• Ability to collect, track, and analyze multiple data sets
• Attention to detail
• Basic Photoshop & copywriting skills is a plus.
• Ability to build rapport and collaborate with others within the company and externally