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IT RESIDENT ENGINEER

Salary undisclosed

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Job Purpose :

  • Handle local IT, facility, IT infrastructure for client
  • As dedicated engineer to support on day-to-day IT issues
  • Require accomplishing and deliver if there’s any ad hoc activities from client end Accountabilities
  • Under general supervision, responds to and diagnoses complex hardware, software and network problems in a customer focused environment.
  • Prioritize and resolve issues identified by customers and other teams in a timely manner.
  • Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
  • Updates customer on problem status/resolution in accordance with SLA.
  • Escalate critical problems and coordinate with senior management and external vendors as required.
  • Monitor the IT service process and workflow to ensure SLA’s are met.
  • Actively participates in the identification and implementation of the training and knowledge required to enable the team to continually improve performance metrics.
  • Actively participates in team goals and objectives as per performance contract.
  • Actively participates in projects, as assigned.
  • Achieve all KPIs as required.

Knowledge and Experience:

  • Diploma in IT, Minimum 2 years of relevant working experience.
  • Good knowledge with Desktop environment such as OS, printer, other EU – End User
  • Computing Technologies
  • Basic incident management exposure.
  • Communication. Customer satisfaction oriented.
  • Fluency in both the national language and English.
  • Troubleshooting skills in end user computing.
  • Ticket management skills.
  • Any end user computing technical certification would be an advantage.