Support Engineer- Shell Script/SQL
Salary undisclosed
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- Provide technical support for banking applications, focusing on Shell scripting and SQL-related issues.
- Write, troubleshoot, and optimize Shell scripts to automate routine tasks and improve system efficiency.
- Execute SQL queries for data extraction, validation, and issue resolution.
- Monitor banking systems and applications to ensure optimal performance and uptime.
- Investigate and resolve system issues promptly, ensuring minimal downtime and impact on banking operations.
- Collaborate with development, infrastructure, and operations teams to resolve complex technical issues.
- Perform root cause analysis of system incidents and suggest preventive actions.
- Maintain detailed documentation of technical issues, resolutions, and support procedures.
- Ensure all issues are addressed within agreed Service Level Agreements (SLAs).
- Stay informed on banking regulations and ensure compliance in all system operations.
- Must Have Skills (3-4 skills, point wise) : Proficiency in Shell scripting (Bash, KornShell, etc.) for automating tasks and system management.
- Ability to execute basic SQL queries for data extraction, validation, and troubleshooting.
- Familiarity with banking systems or applications, and the ability to navigate within the financial services environment.
- Strong skills in diagnosing and resolving technical issues related to system performance, scripts, and database queries.
- Experience in monitoring system health and performance to ensure continuous uptime of critical banking applications.
- Excellent verbal and written communication skills for effective collaboration with cross-functional teams and stakeholders.
- Experience in handling and resolving system incidents within agreed Service Level Agreements (SLAs).
- Ability to maintain detailed documentation of technical issues, resolutions, and processes.
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