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Jobs or company...

Operations Governance, Senior Manager

Salary undisclosed

Apply on

Linkedn
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Simplified

Position Objective:

This role is to manage the company's Operations Governance. The successful candidate will be responsible for the governance of:

  1. Anti-Money Laundering Alert Clearance & Quality Assurance
  2. Operations Compliance V
  3. Vendor & Contract Management

Roles and Responsibilities:

Anti-Money Laundering Alert Clearance & Quality Assurance

  • Manage and monitor the BAU AML Team to ensure no backlogs in the daily AML Alert clearance. Put in remediation actions when there is backlog
  • Ensure the quality of the AML alert clearance by the 1st line
  • Conduct scheduled high risk customer reviews and remediated the information gaps
  • Analyze and report the status of AML alert clearance, the results of quality assurance on the BAU and 1st line teams, the status of data remediation activities at working level and management forums
  • Act as the secretariat of AML Working Committee, coordinate with 1st line teams to update the contents of the deck for the Committee’s approval/endorsement, as well as preparing minutes of meeting

Vendor & Contract Management

  • Review vendor sourcing and selection to ensure alignment with company's strategic goals and objectives
  • Monitor vendor performance, quality, and compliance with contractual obligations and service level agreements (SLAs)
  • Negotiate contracts with vendors and manage contract renewals and terminations
  • Work with internal stakeholders to identify and assess vendor performance issues, risks and opportunities for cost savings and efficiencies
  • Manage vendor relationships, including regular communication, performance reviews and issue resolution
  • Ensure that the vendors meet regulatory and compliance requirements
  • Ensure annual outsourcing assessments and vendor performance reviews are conducted
  • Keep the operations vendor contracts inventory up to date

Audit Management

  • Be the point of contact for all audits on operations
  • Liaise with all stakeholders to manage all audit management actions and ensure that all items are closed before the deadlines

Compliance

  • Point of contact and reference for all insurance operations SOPs and policy documents
  • Conduct scheduled reviews with operations stakeholders to ensure compliance to the SOPs and policies

“Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements”

Minimum Job Requirements:

  1. Bachelor's degree in economics, finance, business, information technology, mathematics, science related topics
  2. 8+ years of experience in insurance operations or operations risk or compliance in financial institutions
  3. Experience managing team productivity
  4. Ability to analyze data and identify trends, issues, and opportunities for improvements
  5. Excellent communication, negotiation, and relationship management skills
  6. Ability to work independently and manage multiple priorities in a fast-paced environment
  7. Detail-oriented and analytical, with an ability to communicate complex issues in simple terms
  8. Manage multiple priorities in a fast-paced environment
  9. An enthusiastic “roll up your sleeves” mentality
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