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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Technical Customer Support Specialist

Salary undisclosed

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About This Role

We are looking for an ambitious Technical Customer Support Specialist to join our growing team in Kuala Lumpur! In this role, you will be at the forefront of all technical questions, ensuring successful deployment of our DataSnipper products and support our users. Your efforts will drive customer satisfaction and happiness. If you care about solving technical problems, we would love to talk to you!

About DataSnipper

DataSnipper is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance. Founded in 2017, DataSnipper has skyrocketed and is now OFFICIALLY the fastest-growing software company in the Netherlands according to Deloitte Fast50 and recently achieved Unicorn status in our latest funding round with a valuation of 1 billion dollars. With over 500.000 users in 125+ countries and offices in Kuala Lumpur, Amsterdam and New York, DataSnipper is shaking things up. And we’re not stopping there.

At DataSnipper, we’re always on the lookout for innovators who think outside of the box. New ideas aren’t just welcomed at DataSnipper–they’re essential!

What Will You Do
  • Managing support cases to ensure issues and incidents are recorded, tracked, resolved, and follow-ups are done in a timely manner, which can include participation in on-call support.
  • Provide technical support for installations, configuring cloud connections, and integrations with other platforms.
  • Advise clients on how to best implement DataSnipper in their environment.
  • Being the subject matter expert for all technical questions to Customer Success, Sales, Product, and other departments.
  • Being the voice of our customers when it comes to technical issues: gather and share customer feedback with Engineering, Product, Sales, and Customer Success teams.
  • Verify the correct functionality of the implementation and new versions of the product.
  • Complete troubleshooting and provide IT support for core business applications and operating systems.
  • Provide desktop support and local network support, including installation, provisioning and diagnostics.
  • Manage user accounts and privileges.
  • Coordinate technical assistance from suppliers as necessary.
  • Proactively identify issues and potential improvements.
  • Contribute to internal knowledge base and share information about technical issues within your team.
  • Provide training to new and existing team members and help with the onboarding process for new customers.
  • Complete all relevant administrative tasks in accordance with established policies & procedures.

What You Bring
  • Good English written and verbal communication skills. Additional language skills are a plus!
  • Customer-first mindset.
  • Experience troubleshooting common software issues in SaaS environment.
  • 3+ years of experience working as a technical support specialist.
  • Experience in troubleshooting and problem-solving software issues.
  • Experience in technologies such as the Windows Operating system, Windows installers, and Microsoft Azure.

What We Offer
  • Being part of one of the fastest-growing scale-ups in Europe.
  • Make an impact by disrupting the financial industry.
  • Excellent salary.
  • A flexible and growing organization with lots of opportunities to learn and develop.
  • International working environment, with a team of friendly and driven colleagues in Kuala Lumpur, Amsterdam, and New York.
  • Employees provident fund contribution.
  • Social security.
  • Unemployment insurance.
  • Training fund.

If this sounds interesting to you, please apply! We can’t wait to meet you!
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