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Customer Service Executive

Salary undisclosed

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Customer Service Executive (Malay English, Work in Office)

Job Description

  • Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, social media and other contact tools.
  • Resolve customer complaints to achieve high customer satisfaction
  • Record and submit customer complaints using the internal system according to the provided SOP.
  • Provide VIP services to major customers and maintain customer relationships


Job Requirements

  • Diploma and above
  • Excellent English and Malay communication skills (written, verbal, listening)
  • 1-2 years of BPO experience will be an added advantage.
  • Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
  • Proficiency in office software and computer operation
  • Ability to work in a fast-paced working environment and work under pressure


Job Type

  • Full-time, Shift between 9am to 9pm, 5 days a week


Salary

  • Basic RM1700-RM1800
  • Performance KPI (up to RM150 per month)


Benefits

  • EPF, Socso
  • Birthday Leave
  • Maternity leave
  • Annual Leave, Maternity Leave, Parental Leave, etc
  • Opportunities for promotion
  • Professional development


Expected Start Date:

  • Immediately


Pay: RM1,700.00 - RM1,800.00 per month

Benefits:

  • Parental leave


Schedule:

  • Rotational shift


Supplemental Pay:

  • Performance bonus


Language:

  • Bahasa (Required)
  • English (Required)
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