Certified Wellness Program Coordinator

Salary undisclosed

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Job Responsibility

Great and welcome patients and visitors with a positive attitude;
Manage patient appointments and schedules;
Maintain patient database and medical records;
Collect patient information and process registrations;
Respond to patient inquires regarding services, prices and availability;
Answer and redirect phone calls;
Assist in maintaining a clean and organized clinic reception area and clinic requirement;
Ensure effective communication with doctors, nurses and other staff to ensure the smooth operation of the clinic;
Prepare and maintain reports and documentations;
Payment collection (cash, credit card terminal) and bank in if needed;
To maintain a healthy and professional relationship with customers and company teams;
To participate in marketing and branding activities organized by the Management;
To perform any ad-hoc duties as assigned by the Management.

Job Requirements

Minimum SPM level
Minimum 1-3 years of related clinic assistant or customer service experience preferred
Experience in a similar customer role, ideally in medical setting
Ability to handle confidential information in a discreet manner
Comfortable working with patients of all ages and backgrounds
Exceptional multitasking and organizational skills
Knowledge of medical terminology and procedures is a plus
Fluent in Mandarin

Job Benefits