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Order Management, Team Leader
Job Description
Responsibilities
To apply, please click "APPLY NOW" or email Jay Yin at [email protected]. Data provided is for recruitment purposes only.
Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.
JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)
If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Order Management, Team Leader
Job Description
- Conducive Training Provided
- Fast Career Progression
- Attractive Remuneration Package
Responsibilities
- Supervises a team of associates handling the "Order to Cash" process through phone, email, and e-commerce channels.
- US Shift hours: 8:30pm - 5:30am Malaysia Hours, Working shifts may change depending on mangament directions.
- Works closely with customers, sales, operations, and supply chain to provide accurate and timely responses to all customer inquiries.
- Collaborates with sales and customer service representatives to fulfill customer needs.
- Acts as the main contact for complex questions and escalations.
- Ensures Pall's policies and procedures are up-to-date and followed to meet compliance requirements.
- Guides and mentors associates in their career growth.
- Communicates Company's vision and leads by example.
- Bachelor's degree in Communication, Supply Chain, IT, Engineering or any professional qualification.
- Candidates with at least 3 years of experience in customer service, order management, business/sales support.
- Applicants with working experience of SAP ERP system will be prioritised.
- Excellent English communication skills, both written and verbal.
- Team player and willing to learn in a fast-paced environment.
- Ability to solve customer problems and inquiries in a high demand, fast-paced, multi-tasking environment.
To apply, please click "APPLY NOW" or email Jay Yin at [email protected]. Data provided is for recruitment purposes only.
Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.
JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)
If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
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