Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Service Desk Engineer L1.5

Salary undisclosed

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Job Title: Service Desk Engineer L1.5

Company: Yoda Tech Pte. Ltd.

Experience: 2-5 Years

Job Type: Full-time

About Yoda Tech:

At Yoda Tech Pte. Ltd., we are committed to delivering innovative IT solutions to help businesses thrive in a digital world. We empower our team to take on technical challenges, grow professionally, and contribute to cutting-edge projects. Join us in providing top-notch IT support to our global clients.

Job Summary:

The Service Desk Engineer L1.5 is an intermediate-level role tailored for professionals with substantial IT support experience and a strong grasp of IT Service Management (ITSM) tools. The successful candidate will manage and resolve escalated technical issues from Level 1 support, ensuring high levels of customer satisfaction and adherence to service level agreements (SLAs).

Key Responsibilities:

  • Serve as an escalation point for Level 1 service desk staff, providing guidance on complex technical issues.
  • Manage and track incidents, service requests, and problem resolutions using ITSM tools (e.g., ServiceNow, JIRA, BMC Remedy).
  • Troubleshoot and resolve issues related to hardware, software, and network components; escalate to Level 2 or higher support if needed.
  • Collaborate with internal IT teams to implement solutions for more complex problems.
  • Monitor and manage service desk queues, ensuring timely and accurate resolution of tickets.
  • Contribute to knowledge base documentation and best practices to improve overall service desk efficiency.
  • Assist in developing and implementing process improvements to enhance service delivery and customer satisfaction.
  • Provide training and support to Level 1 service desk staff to foster skill development and maintain consistent support quality.
  • Maintain a high level of professionalism and deliver excellent customer service in interactions with end-users.

Qualifications:

  • 3-5 years of experience in a service desk or IT support role, with a strong understanding of ITSM tools and processes.
  • Proficiency in ITSM platforms such as ServiceNow, JIRA, BMC Remedy, or similar tools.
  • Strong analytical and problem-solving skills, with the ability to manage multiple tasks simultaneously.
  • Excellent communication skills, with the ability to explain technical information to non-technical users.
  • ITIL Foundation certification or equivalent is preferred.

Why Join Yoda Tech?

  • Work in a dynamic, innovative environment with opportunities for professional growth.
  • Collaborate with top-tier IT professionals and clients from various industries.

How to Apply:

Interested candidates are encouraged to submit their resumes and cover letters to [email protected]

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