Epicareer Might not Working Properly
Learn More

Senior Customer Service Specialist

Salary undisclosed

Apply on


Original
Simplified

We are seeking a dedicated and knowledgeable Customer Service Live Chat Representative to join our team! In this role, you will be the first point of contact for our customers, providing exceptional support and assistance in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries via live chat, ensuring timely and accurate assistance.
  • Provide information about our products and services, including account setup, trading processes, and security measures.
  • Troubleshoot and resolve customer issues related to transactions, account access, and platform functionality.
  • Educate customers on cryptocurrency basics and market trends to enhance their trading experience.
  • Maintain a high level of professionalism and empathy while interacting with customers.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Document customer interactions and feedback to improve service delivery.
  • Stay updated on industry developments and changes in regulations related to cryptocurrency.

Qualifications:

  • Proven experience in customer service or support roles, preferably in the finance or tech industry.
  • Strong understanding of cryptocurrency, blockchain technology, and trading processes.
  • Excellent communication skills, both written and verbal.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.